Frequently Asked Question (FAQs)

These are some questions we frequently get asked by people. Haven't found what you're looking for? Contact us.

• What is Nnipa?

  Nnipa helps businesses get discovered by new customers and manage existing ones. Create your business profile, showcase what you sell, and use our simple CRM, sales, and marketing tools to grow your business—all in one place.

• What is special about Nnipa?

  We designed Nnipa to very capable but easy to use. For example, using Nnipa requires zero technical knowledge. With our flexible pricing model, you don't have to purchase expensive sales and marketing tools.

• What are the benefits of using Nnipa?

  With Nnipa, you can attract new customers, keep existing customers engaged, organize your sales, and grow your business from one platform. Whether you're a small business or a growing company, Nnipa gives you the tools you need without the complexity of traditional business software.

  Growing a business starts with getting discovered and doesn't stop after the first sale. Nnipa helps you attract new customers, build stronger relationships, and keep them coming back. By understanding your customers and staying connected, you can increase repeat sales, boost revenue, and grow your business with confidence.

• What features does Nnipa offer?

  Nnipa gives you everything you need to grow your business—from creating a professional business profile and getting discovered to managing customers, tracking sales, and running marketing campaigns. See our complete list of features.

• Is Nnipa compatible with other software?

  Yes. Nnipa integrates with trusted third-party services to help you send messages, manage emails, sign in securely, and streamline your workflow. Nnipa also uses AI to help you work smarter with features like voice notes, intelligent insights, and other time-saving tools. We're continuously adding new integrations and AI-powered features to make running your business even easier.

• What kind of support is available for users?

  We're here to help you succeed with Nnipa. You can access our documentation and tutorials, contact our support team by email, or join our community to ask questions, share ideas, and learn from other users. Priority support is available for eligible paid plans.

• Can I use Nnipa on my phone?

  Absolutely. Nnipa is built with a mobile-first experience, because we know many businesses in Africa are run from a smartphone. Whether you're at your shop, visiting a customer, or on the move, you can manage your business from your phone, while still enjoying a great experience on tablets and computers.

• How does the pricing work?

  Getting started with Nnipa is free. You can create your business profile and help customers discover your business at no cost. When you need advanced features like CRM, sales, marketing, AI, and other business tools, you can subscribe to a monthly or yearly plan that fits your business. You can upgrade, downgrade, or cancel your subscription at any time.

  We have a simple and flexible pricing model based on the number of users, making it affordable for small and one-person businesses as well as growing teams. A trial period is available for new users to explore the platform before committing.

  Learn more from the pricing page.

• How do I pay for a subscription?

  Subscription fees are charged automatically on a monthly or yearly basis, depending on your plan. Payments are made using your bank card or prepaid account, so make sure your account has enough balance when due. You can update your payment details under Billing > Payment Methods in your account.